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Q: How does SelClene work and what do I do if the cleaner does not show?
A: We select a cleaner for you from our database of cleaners whom you then employ direct.
Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.
You may have employed domestic staff before and found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. With our agency, you simply call us and we can send you another cleaner usually within days.
Q: Who & Where is SelClene?
A:Your local branch is SelClene (Highland) and is based in Inverness. This is part of a Nationwide franchise and you can contact us on 07000 642 657 (call charges may vary)
SelClene stands for ‘Selected Cleaners’. Founded in 1987, in Maida Vale London, we now have over 10,000 private domestic householder clients.
We are a franchise whose Head Office is based at Craig Y Nos Castle in Wales.
Our London Office is at 112 Portnall Road, Maida Vale, London W9 3BG; this used to be our main office but it now specialises in cleaner recruitment, interviewing and training for the Maida Vale agency.
Nationally we have 98 franchised areas, from Newquay in the South to Inverness in the North of Scotland.
Q: How soon can I have a cleaner start?
A: If you wish to take on a cleaner, call your local office and we’ll either visit you by appointment to register you with the agency, or telephone you with all the relevant details
We will check our database of cleaners to see if anyone is available in your area then ask them to make direct contact with you to arrange for an initial meeting with you in your home. If there is no one available at that time we will keep searching to find a suitable candidate for you.
Q: What happens if the cleaner does not turn up or I go away?
A: If you miss any cleaning, say due to changeovers, periods when you or your cleaner are on holiday, or on account of the cleaner being ill, you can claim a No Charge Period for time missed.
༨? We provide you with Worker Earnings Receipt Forms (Werfs) to log hours worked and money paid to your cleaner. If there are gaps, send us the receipt forms and we’ll adjust your account to reflect any time missed. Please note that we are on hand to provide a temporary relief cleaner and should be advised by telephone of missed days within 24 hours. so that we can offer a replacement to you.
Q: What do I do if the cleaner is no good?
A: Our cleaners are honest, reliable and efficient but if for any reason you are unhappy with the service you are receiving from them please tell us and we will allocate a replacement.
Please allow five working days for a replacement to be put forward.
Q: Is there insurance cover for damage done by the cleaner?
A: Yes, There is cover for major damage over the value of £100 (e.g. damage to a carpet or a valuable ornament).
You are responsible for the first £100 of any claim.
Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.
There is no cover for any work the cleaner may do outside the home – only for cleaning and ironing work IN your home.
Q: Can you supply references for your cleaners?
A: Each cleaner comes with two written references, one of which should be for present or previous employment which we can directly check up on, - plus we get REGULAR feedback from their other SelClene clients.
We make regular Service Contact with all our existing clients and the feedback from these are added to the cleaner’s portfolio of cleaning references.
Whenever we put a cleaner forward we post you a print-out of all their references automatically.
Q: What do I do if I want to terminate?
A: Your contract continues up to the end of each quarterly payment period - so the minimum term is one quarter. If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one months notice, to take effect at the end of a quarterly payment period.
You must cancel your mandate direct with your own bank at the same time.
Q: What training do you give your cleaners?
A: At the initial training and induction interview we spend approximately one and a half hours stressing the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down).
We show the cleaners training videos – on how to clean, and on the expectations and requirements of our clients.
Each cleaner receives a copy of the “Twelve Commandments”; these are the ground rules for their association with you, our client, and us. Click here to see the Twelve Commandments.
We also train in colour coding & hygiene - this is where we encourage the use of different colour cloths (which we can supply to you) to differentiate between toilet areas and kitchen / food preparation areas.
Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g. emptying your vacuum cleaner) and make sure they are familiar with your particular requirements, and please advise them where a First Aid Kit can be located within your home
You will need to instruct your cleaner in the specific tasks you wish them to do for you, and for this purpose we will provide you with a very handy Task Sheet (a check-list) showing almost any job in any room you may have..
Q: How can I contact you to get started?
Call SelClene (Highland) on 07000 642657 (call charges may vary).
email us at trevnic@gmail.com
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